Virtual Credit Card (VCC)
Simplified payment process
This comprehensive resource hub equips users with the knowledge and best practices needed to streamline travel logistics with HRS.
.jpg)
The Steps
This optimization allows hotels to process payments quickly and safely in only 3 steps:
Find payment instructions
The document is attached to the booking confirmation email or fax. It contains all the information you need to know about the booking, the payment with HRS VCC and the list of allowed services and invoice details. In case you need support please check out the confirmation to receive the relevant support email address.
Process payment
Charge the virtual credit card ONLY for approved costs at check-in/check-out. They can be found in the respective section of the Payment Instructions.
Issue and send invoice
Please review the Payment Instructions for detailed directions on how to issue and send the invoice correctly. It is imperative that the hotel follow these instructions exactly as indicated to ensure proper processing and compliance.
What amount can I charge on the VCC?
The VCC can only be charged for the booking value and/or allowed services. The traveler is responsible for the direct payment of any consumed non-listed services. Unauthorized charges will be charged back.
Can the hotel charge the card more than once?
The VCC can be charged up to three times, but only for the booking value and/or allowed services.
Important
For compliance reasons, unmasked credit card information can be retreived either via hotel PMS, channel manager (if PCI compliant) or via HRS Hotel Service Portal: https://hotelservice.hrs.com/portal.
.svg)
Support
In case you need support, one dedicated team will be provided for help. Consult the Payment Instructions to get all details relevant for easy VCC processing at your hotel.
.svg)
What amount can I charge on the VCC?
The VCC can only be charged for the booking value and/or allowed services. The traveler is responsible for the direct payment of any consumed non-listed services. Unauthorized charges will be charged back.
Can the hotel charge the card more than once?
The VCC can be charged up to three times, but only for the booking value and/or allowed services.
FAQs
All your questions, answered.
Überschrift
What is a Secured Payment Gateway and why do we implement it?
HRS developed a new system that verifies
credit card funds during the booking process.
We have strengthened our security measures
to protect both travelers and their companies.
With credit card fraud becoming a significant
issue, we are now using virtual cards with set
limits and securing all credit card transactions
to eliminate fraud.
The Secured Payment Gateway ensures
optimal protection for both hotel and guests,
safeguarding hotel operations from fraud and
enhancing their businesss financial stability.
Überschrift
Does this mean the hotel doesn’t receive any fraud bookings anymore?
With VCC bookings, yes, the risk of fraud is eliminated because the payment is secure, single-use, and tied to the specific reservation.
Überschrift
What is a virtual card?
A virtual card works in the same way as any other credit card except it is generated with the unique card number, expiry date, and CVV for the particular transaction and is no physical card.