Find emergency accommodation, fast
In a crisis, you need to find the best housing for insurance claimants quickly. HRS steps in immediately with AI-powered, policy-compliant results and a fully automated booking process.
So lodging is taken care of effortlessly, while you focus on what matters most—supporting claimants, and ensuring everything is handled in line with their policy.
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BENEFITS
Offer compliant stays in a few clicks
HRS takes the stress out of emergency accommodation. Let our smart technology secure suitable stays instantly. So you can find emergency homes for claimants with minimal manual effort.
Efficient digital process
Book, pay, collect invoices, and communicate with claimants. All in one automated workflow. Keep everyone informed in a few clicks to close cases fast.
Everything in one place
All accommodation bookings are available in one centralized, real-time overview—giving you clear insight without switching systems or chasing updates.
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Compliant bookings only
Available accommodation options are automatically matched with policy limits. So you get the best options for claimants without manual checks. In one tool.
“ We enable claims leaders to be there when it matters most — using technology to deliver consistent processes, faster support and better options for every claimant.”
What claims leaders achieve with AI
Save
39%
costs per claim via AI policy-compliant and tailored recommendations
Up to
80%
of policy holders would renew their insurance policy solely based on HRS’ accommodation experience
Handle
100%
of your processes digitally—from first notice of loss to reconciliation
The solution for Claims Leaders
The smartest way to house claimants
Meet your new platform for data-driven decision, high-quality service, and satisfied claimants.
HRS Insurance
Accommodate policy holders automatically
From first notice of loss, our AI-powered workflow meets claimant needs and stays within your budget. HRS Insurance helps you create transparent processes and timely support when it is needed most.
- Seamless booking, payment, and invoicing — fully automated
- Policy validation and booking options sent securely to claimants via text link
- Automated communication with claimants and accommodation suppliers
- Cost-conscious bookings using negotiated rates and HRS’s global inventory
- Real-time data access with 24/7 support for uninterrupted claim handling
For Insurers
Delight everyone, decrease your effort
When disruption happens, offer policy-holders fast, reassuring support. Let them choose between digital or personal support, so they feel taken care of and in control at every step. For a proven increase in satisfaction.
- ✅ Enable claimants to select a preferred option and book immediately
- Clarity at every step—clear communication throughout the accommodation process
- Receive accurate options aligned with policy rules and individual claimant needs
- Inclusive support—considering family setups, pets, parking, and special requirements
Support claimants in critical times
Respond faster and with care. Let AI identify the best options and deliver policy-aligned accommodation. In minutes, not hours. Simplify claims work with standardized processes. Ready to scale operations with confidence?
Integrations
Sync HRS with your claims system
HRS works with your insurance systems to ensure compliance and seamless process automation.
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Success stories
Proof from your peers
See how leading companies are transforming travel with HRS.
How Ströer achieved 94% Hotel Program Adoption with HRS
Ströer partnered with HRS to relaunch its hotel travel management with an end-to-end platform that centralized spend, increased transparency, simplified booking and payment, and boosted compliance. The company achieved 94% online adoption, 7.5% savings, 97% digital payment adoption, and strong sustainability and quality metrics across its lodging program.
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Global strategic lodging procurement, sustainability & enhanced adoption
Groupe Adeo partnered with HRS to centralize procurement, increase program adoption, and reduce travel-related emissions. Through end-to-end lodging management, improved payment solutions, and sustainability-focused processes, the group achieved significant cost avoidance, an 84% adoption rate, a 10% CO₂ reduction per room night, and 98% VCC acceptance.
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EnBW AG’s path to climate neutrality
EnBW AG partnered with HRS to digitize and automate its lodging program using AI-powered insights and sustainable hotel prioritization. Through the Lodging-as-a-Service platform and the Green Stay Initiative, the company reduced CO₂ emissions by 28%, increased program adoption by 33%, and gained full transparency over lodging spend — supporting its goal of becoming climate-neutral by 2035.
Data-Driven Transformation: How PwC Italy Reached 91% Online Adoption
PwC Italy overhauled its fragmented hotel booking process by partnering with HRS to build a structured, automated, and insight-based travel ecosystem. The initiative achieved 91% online adoption, streamlined compliance, and delivered measurable savings through data-driven transformation.
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The Road to Net Zero
Deutsche Telekom partnered with HRS to build a more efficient and sustainable lodging program. Using HRS’ digital platform and Green Stay Initiative, the company achieved a 31% reduction in CO₂ emissions per room night, 45% cost avoidance, and 95% online adoption. With clear goals to cut CO₂ emissions by 55% by 2030 and reach net zero by 2040, Deutsche Telekom continues advancing sustainable corporate travel.
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FAQs
All your questions, answered.
What is HRS Insurance?
HRS Insurance is a dedicated platform for insurance companies to manage accommodation needs for their claimants. It simplifies the claims process by giving insurers direct access to selected accommodation and transport options, fully compliant with insurance policy terms, with centralized payments and complete visibility.
How does HRS Insurance integrate with our existing claims system?
HRS Insurance can connect to your claims system through API. The Insurance Claims Agent creates a request with the relevant case details (claim number, claimant info, property details) on the HRS Insurance platform. The HRS Team contacts the claimant to validate their accommodation requirements and define the most suitable accommodation options.
How do claimants validate the information and select an accommodation option?
Claimants receive an email with the accommodation options and make their selection or are supported by an agent via phone. As soon as the selection is made and the booking is finalized, the claimant receives confirmation and the accommodation supplier received the payment accordingly, ensuring speed and accuracy.
Can I modify the claim request?
Yes. Insurance agents can modify the request dates directly on the HRS Insurance platform. Any changes will be immediately communicated to all stakeholders and payments will be reissued accordingly. This flexibility ensures claimants get the support they need without creating extra manual work for claims handlers.