Glossary

Meetings & Events

#

Attendee Management

Process of registering, tracking, communicating with and supporting event or meeting participants.

#

Attrition

Difference between contracted and actually used room nights, often creating financial liability if the room block is underfilled.

#

Attrition Clause

Contract clause defining how many rooms or services must be consumed before penalties apply.

#

AV / Audiovisual

Technology and production services for events, including sound, screens, lighting, streaming and presentation equipment.

#

Banquet Event Order / BEO

Operational document used by venues to confirm event details such as timing, room setup, F&B, AV and staffing.

#

Conference

Larger business event designed around education, networking, industry discussion or internal alignment.

#

Cut-off Date

Deadline after which unused room block inventory may be released or penalties may apply.

#

DMC / Destination Management Company

Local event partner providing destination logistics, venue support, transport, experiences and supplier coordination.

#

F&B / Food and Beverage

Catering and hospitality services for meetings and events, often a major contract and budget component.

#

F&B Minimum

Minimum food and beverage spend a venue requires for an event or meeting booking.

#

Force Majeure

Contract clause covering extraordinary events that may prevent fulfillment, such as natural disasters or government restrictions.

#

Group Rate

Negotiated hotel rate for attendees or travelers associated with a specific event or group movement.

#

Group Travel

Travel involving multiple people moving for the same event, meeting, project or purpose.

#

Housing Bureau

Service or provider managing hotel accommodations and room blocks for a conference or large event.

#

Incentive Travel

Travel used as a reward, recognition or performance incentive, usually part of the meetings and events category.

#

Master Account / Master Bill

Central hotel bill covering event-related charges such as rooms, catering, AV, meeting space and agreed incidentals.

#

Meeting Package

Bundled venue offer that may include room hire, catering, AV, accommodation or delegate services.

#

Meeting Policy

Company rules governing when, where and how meetings are sourced, approved, paid and reported.

#

Meeting Registration

Process for capturing attendee details, preferences, approvals, accommodation needs and participation status.

#

M&E / Meetings and Events

Corporate category covering internal meetings, customer events, conferences, incentives, trade shows and group programs.

#

MICE

Acronym for Meetings, Incentives, Conferences and Exhibitions or Events.

#

Post-event Reconciliation

Review of final event charges against contract, attendee counts, room pickup, invoices and approved budget.

#

Request for Proposal / RFP

Formal request sent to hotels, venues or suppliers to collect pricing, availability, terms and service capabilities.

#

Room Block

Set of hotel rooms reserved for a group, meeting or event, usually at a negotiated rate.

#

Rooming List

List of attendees or travelers assigned to specific rooms, dates, preferences and booking details.

#

Room Pickup

Number of rooms actually booked or consumed from a contracted room block.

#

SMMP / Strategic Meetings Management Program

Formal program, governance model and technology/process framework for managing meetings strategically.

#

SMM / Strategic Meetings Management

Enterprise-wide discipline for managing meeting processes, spend, suppliers, data, risk and measurable outcomes.

#

Venue Finding

Process of identifying and comparing suitable venues for meetings or events.

#

Venue Sourcing

Procurement-led process for requesting, comparing, negotiating and contracting venues.

#

Wash

Difference between contracted room block and expected actual pickup, often negotiated to reduce attrition risk.