Knowledge Base
MICE Program Resource Hub
A central destination for travel managers and meeting planners to get practical materials to support program adoption, stakeholder alignment, and organization success.
How this hub helps
Support adoption. Build confidence. Deliver value- across every role.
For program owners:
Resources to align stakeholders and reinforce value across the organization
For planners:
Practical tools that simplify organizing meetings without extra effort
For organizations:
Consistent processes, better visibility, and a scalable way to manage meetings and groups
For Program Owners
Travel Manager Resources
Designed for those responsible for rolling out and supporting meetings & groups programs—these resources help you communicate value, align stakeholders, and champion adoption across teams.
MICE Communication Templates
MICE Adoption Scorecard
For Hotel Partners
We Support Your Suppliers
Designed to support hotel partners as they adapt to new processes, engage with the platform, and navigate booking and payment workflows—helping ensure smoother collaboration and consistent execution across the meetings ecosystem.
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For Meeting Organizers
Planner Resources
Designed for meeting planners and organizers—focused on saving time, reducing effort, and making meetings easier to manage.
Planner Meetings Checklist
HRS Connect Knowledge Base
HRS Connect Video Tutorials
HRS Connect FAQs
FAQs
All your questions, answered.
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What is HRS Connect?
HRS Connect is the all-in-one booking platform for lodging and meetings – everything in one place.
Whether it’s hotel rooms, meeting spaces, event venues, or coworking spaces: with HRS Connect, users can easily, quickly, and securely find and book all relevant offers for meetings and group travel – including pricing and real-time availability.
From workshops and training sessions to multi-day events – HRS Connect streamlines the entire process, from search to payment.
With integrated payment options and automatic policy compliance, companies benefit from greater control, transparency, and a seamless booking experience.
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Do i need a user account to use the platform?
Yes – a user account is required to use HRS Connect.
With your personal login, you get access to all platform features:
• Overview of your bookings and requests
• Direct communication with venues
• Management of billing addresses and user data
• Access to exclusive offers
• Full transparency and reporting – fully compliant with your travel policies
How it works:
Already have an account? Just log in with your existing email address.
New to the platform? Register now – it takes less than a minute.
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What is the difference between "booking" and "request for proposal"
When searching for a venue, you’ll see two options: book directly or request a proposal – depending on whether the provider has already entered full pricing information.
Booking:
If all relevant prices are available, you can book immediately. The venue will be asked to confirm availability. Once confirmed, your booking is binding – no additional coordination required.
Request for Proposal (RFP):
If pricing is not available, you can submit an RFP. The venue will then send you a tailored offer based on your needs within 48 hours. The offer remains valid until the option deadline you define. If you accept the offer within that period, the booking becomes binding.
Tip: You can request proposals from multiple hotels at once – making it easy to compare services and prices.
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How do i add equipment and catering to my meeting request?
Use the “Advanced Search” to specify requirements like catering, equipment, or additional services.
Based on your input, HRS Connect will suggest relevant options, which are included directly in your request.
In edit mode, you have full control:
You can adjust quantities, add services, or include extras such as AV equipment, coffee service, or breakfast.
Price overview:
• If pricing is already available, it will be displayed immediately.
• If not, you can still request the service – the venue will include prices during the proposal process.
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What meeting packages are available?
HRS Connect offers three pre-configured meeting packages:
• Half-day package (for meetings under 6 hours)
• Full-day package (for meetings 6 hours or longer)
• Full-day package + Dinner (includes dinner for longer events)
All packages include essential services such as room rental, technical equipment, catering, and beverages – bundled transparently at a fixed rate.
This saves you time and gives you full control over costs.