Knowledge Base
Meetings and Groups User hub
Dive into the essentials of our meetings and groups booking platform. This comprehensive guide will equip you with the knowledge and best practices needed to elevate your Meeting and Events program with HRS.
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The Planner Toolkit: Step-by-Step Video Tutorials
We've curated a series of engaging video guides, covering everything from the initial search to the final offer. Each tutorial is designed to enhance your understanding and utilization of the platform, ensuring you have the tools needed for efficient event management. Dive in and start exploring!
Find Venues
General Platform Navigation
Overview of Search Page
Search Criteria
Hotel List and Selection
Submit Request
Define Event Details
Add Guest Room Requirements
Add Meeting Room Requirements
Add Equipment
Add Additional Services
Review Request Summary
Review Proposals
Amending requests
Manage Booking Requests
Accept or decline
Decline an offer
Send request to more hotels
Optionterm
Manage Contracts
Request to Change Service
Request to Remove Parts of Service
Request to Change Contract
Request to Cancel Contract
Review Contract Changes
FAQs
All your questions, answered.
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My preferred hotel is not listed in the HRS meeting tool. How can I place my booking?
Please reach out to the HRS Support team via groups@hrs.com. We will evaluate if we can onboard your requested hotel and get back to you as soon as possible.
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Can I enquire additional services (e.g. shuttles, city tours etc) via HRS meeting tool?
No, unfortunately we do not support any additional services.
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Hotel is asking me to sign an additional (paper) agreement. How do I handle this?
Please do not sign any additional documents and reach out to the HRS Support team via groups@hrs.com. We will evaluate the situation and align next steps with you.
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There is no "select action" button in my record. What do I do?
Your record is currently in support status by a support agent. If you would like to proceed by yourself, please inform your assigned agent directly via a message in the tool.
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Can I shift my contract to a new date?
No, you are required to cancel the original contract and make a new booking for the new date. Please clarify with the hotel directly upfront or reach out to the HRS Support team via groups@hrs.com