Air France supplier Knowledge base
Supplier Resource Hub
This comprehensive resource hub equips Air France Suppliers with the knowledge and best practices needed to streamline processes with HRS.
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Air France Knowledge base
SUPPLIER GUIDES
Get comprehensive step-by-step instructions to master the HRS Crew Supplier platform. Whether you’re an accommodation or transportation supplier, you can verify current, future and past reservations, check flight status and download crew lists easily, these guides are here to simplify your experience.
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FAQs
All your questions, answered.
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What is HRS Crew?
HRS Crew is a comprehensive platform designed to automate crew accommodation and transportation according to crew scheduling systems. It allows operations teams to reach maximum efficiency, adjust bookings seamlessly according to changes and disruptions and keep track of supplier performance and crew satisfaction.
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What is HRS Crew Supplier Platform?
The HRS Crew Supplier Platform is where accommodation and transportation companies can access bookings made via HRS Crew Platform, view and download rooming lists and update email communication information.
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How are crews booked?
Crew journeys are automatically created based on the company’s crew scheduling system or rostering system via a secure API. Room blocks are drawn from contracted hotels allotments and transportation services are booked according to the number of crew members and available suppliers’ offerings.
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How will I receive information about bookings, changes and cancellations?
Yes. The booking information regarding new bookings, changes and cancellations will be sent via email and the crew rooming list will be available on the HRS Crew Supplier Platform.
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What if the request surpasses the contracted allotment?
Bookings will follow the contracted terms. In case the client needs extra rooms, you will receive an email about this request and can accept or reject the request on the HRS Crew Supplier Platform.