User Resource Hub

HRS Insurance Knowledge Hub Base

This comprehensive resource hub equips users with the knowledge and best practices needed to streamline insurance accommodation logistics with HRS Insurance.

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HRS Insurance Knowledge BASE

USER GUIDES

Get comprehensive step-by-step instructions to master the HRS Insurance platform. Whether creating or managing an accommodation request, this guide is here to simplify your experience.

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HRS INSURANCE VIDEO TUTORIALS 

Video Tutorials

Watch our quick tutorial videos that cover key steps to help you navigate the HRS Insurance platform with ease.

Create Request

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View Request

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Modify Request

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FAQs

All your questions, answered.

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What is HRS Insurance?

HRS Insurance is a dedicated platform for insurance companies to manage accommodation needs for their claimants. It simplifies the claims process by giving insurers direct access to selected accommodation and transport options, fully compliant with insurance policy terms, with centralized payments and complete visibility.

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How does HRS Insurance integrate with our existing claims system? 

HRS Insurance can connect to your claims system through API. The Insurance Claims Agent creates a request with the relevant case details (claim number, claimant info, property details) on the HRS Insurance platform. The HRS Team contacts the claimant to validate their accommodation requirements and define the most suitable accommodation options.

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How do claimants validate the info and select an accommodation option? 

Claimants receive an email with the accommodation options and make their selection. As soon as the booking is finalized, the claimant receives confirmation and the accommodation supplier received the payment accordingly, ensuring speed and accuracy.

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Can I modify the claim request? 

Yes. Insurance agents can modify the request dates directly on the HRS Insurance platform. Any changes will be immediately communicated to all stakeholders and payments will be reissued accordingly. This flexibility ensures claimants get the support they need without creating extra manual work for claims handlers.