User Resource Hub
Air France Knowledge base
This comprehensive resource hub equips users with the knowledge and best practices needed to streamline travel logistics with HRS.
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Air France Knowledge base
USER GUIDES
Get comprehensive step-by-step instructions to master the HRS Crew platform and the HRS Contract & Allotment Management System. Whether you’re uploading accommodation or transportation contracts, verifying crew allocations, checking supplier performance or analyzing crew feedback, these guides are here to simplify your experience.
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HRS CONTRACT & ALLOTMENT MANAGEMENT SYSTEM
Video Tutorials
Watch our quick tutorial videos that cover key steps to help you navigate the HRS platforms and systems with ease.
Upload Hotel Contract
Manage Hotel Contracts
Allotment Management
Upload Transportation Contracts
Manage Transportation Contract
Dashboard
Contact & Feedback
HRS CREW PLATFORM
Video Tutorials
Watch our quick tutorial videos that cover key steps to help you navigate the HRS platforms and systems with ease.
Dashboard
Operations
Action Needed
Add Crew Member
Invoice Verification
FAQs
All your questions, answered.
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What is HRS Crew?
HRS Crew is a comprehensive platform designed to automate crew accommodation and transportation according to crew scheduling systems. It allows operation teams to reach maximum efficiency, adjust bookings seamlessly according to changes and disruptions and keep track of supplier performance and crew satisfaction.
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What is HRS Contract & Allotment Management System?
The HRS Contract & Allotment Management System is the base for managing hotel allotment and transportation contracts. It digitizes supplier contracts, organizes information in an easy way to access, managing and ensuring booking accuracy. The system is fully interconnected with the HRS Crew platform, when crew journeys are created, room blocks are automatically drawn from contracted hotels allotments and transportation services are booked according to the number of crew members and available suppliers’ offerings. This ensures negotiated terms are applied, availability is accurate in real time and bookings remain compliant.
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How does HRS Crew integrate with our existing crew scheduling/rostering system?
The platform connects directly with your existing scheduling or rostering system via secure API or data feed. This ensures that crew assignments, rosters and changes automatically flow into the platform allowing accommodation and transportation bookings to be always aligned with your operational schedule.
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Will all bookings be handled automatically?
Once crew assignments are received from your roster, the platform automatically books hotels and transportation accordingly. Manual intervention is only needed in very specific cases, if a supplier cannot confirm a booking automatically, scheduling conflict, overbooking or special crew requests or exceptions that fall outside standard rules.
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How will I know if I need to intervene manually?
The platform is designed to handle most bookings and changes automatically, but it also gives operations teams full visibility. You’ll be notified in real time if a situation requires manual intervention. The notifications appear in the operations dashboard tab, flagged as action needed. This ensures your team only needs to step in when necessary, keeping manual work minimal.



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