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Customer Service

You may reach HRS on several channels around the clock – online, offline and in 12 languages.

Customer service: Your direct connection to HRS

HRS applies high standards to its customer service: as a reliable partner to assist with your hotel bookings, HRS is always at your disposal on several channels—especially whenever fast services are needed. Your travelers can reach the HRS Customer Service online through email or the HRS contact center, as well as calling directly. This way changes, cancellations, or bookings can be made whenever needed, which is an important factor for business travelers on the move.

Quick accessibility via all channels

Quick accessibility and high quality are the focus of HRS Customer Service. To enable us to understand and address travelers' needs as much as possible, HRS provides our service in 12 languages. HRS Customer Service offers quick and easy assistance to traveling employees if questions or issues arise, which relieves the workload of your travel management department.

Excellent service

HRS Customer Service is extremely proud of the awards we have won in different countries for our outstanding customer service.