Over time managed travel programmes become increasingly complex as new suppliers, protocols, and policies are added. ACTE asked its global members what they were doing to simplify their programmes.
The white paper Simplifying Managed Travel reveals that travel buyers understand that simplifying their travel programme can allow them to unlock benefits, including improved traveller experience and efficiency. However, they often struggle to translate their priorities when it comes to simplification into tactical initiatives: there is a significant ‘execution gap’ between travel buyers’ intentions and actions
The results also conclude that Top Simplifiers – those buyers who make simplicity a top strategic priority – are consistently more effective at executing their priorities. They meet more often with internal stakeholders, engage with their travellers, and demand more support from their external partners.