Compliance
Integrity. Responsibility. Trust.
At HRS, compliance is an integral part of how we conduct business—globally, responsibly, and with integrity. We are committed to upholding the highest standards of ethical conduct and to ensuring full compliance with all applicable laws and regulations in every jurisdiction in which we operate.
Why Compliance Matters
Operating in the global travel industry requires navigating a complex and evolving regulatory landscape while working with partners across multiple jurisdictions. In this environment, compliance is essential to ensuring thatour business activities are conducted lawfully, ethically, and responsibly at all times.
Our compliance framework is designed to ensure adherence to all applicable legal requirements, including anti-bribery and anti-corruption laws,antitrust and competition regulations, as well as foreign trade and export control provisions. At the same time, it supports fair and transparent business practices, protects the interests of our customers, partners, and employees,and safeguards the long-term success and reputation of HRS.
Compliance is embedded in our business processes and decision-making structures to mitigate legal and financial risks and to reinforce a culture of accountability and trust across all areas of our operations.
Our Expectations for Business Partners
We expect our business partners to share our commitment to integrity and lawful conduct. This includes operating in full compliance with all applicable laws and regulations, particularly in the areas of anti-corruption, competition law, and trade compliance. We also expect our partners to respect internationally recognized human rights, uphold fair labor standards, and conduct business in a responsible and ethical manner.
Our Business Partner Code of Conduct defines these principles and serves as the foundation for sustainable and trustworthy business relationships.
👉 Read our Business Partner Code of Conduct
Zero Tolerance for Corruption
HRS applies a strict zero-tolerance approach to bribery and corruption in any form. The offering, promising, granting, or acceptance of improper advantages—including bribes, inappropriate gifts, or facilitation payments—is strictly prohibited.
All business decisions must be based exclusively on objective, transparent, and legitimate criteria. These standards apply equally to our employees and to all business partners acting on our behalf or in connection with our business activities. We are committed to maintaining the highest levelof integrity, even where this requires foregoing business opportunities.
Compliance Framework
HRS maintains an independent and effective compliance organization responsible for the implementation, oversight, and continuous development ofour compliance program.
Our framework addresses all key areas of regulatory relevance. Through clearly defined policies, procedures, and controls, we ensure that compliance standards are consistently applied across all regions and business units.
Speak Up – We Listen
We encourage employees, business partners,and third parties to raise concerns whenever potential misconduct or violationsof law or policy are suspected.
To support this, HRS provides access to anindependent ombudsperson and a secure whistleblowing system. Reports can besubmitted confidentially and, where legally permissible, anonymously. Allreports are carefully reviewed and investigated in a fair and impartial manner.HRS does not tolerate retaliation against individuals who raise concerns ingood faith.
Our ombudsman and Compliance Officer can becontacted at the following address:
Text LinkStefan Rau(Attorney)
BDO LegalRechtsanwaltsgesellschaft mbH
Zielstattstraße4081379 Munich
phone: +49172-8244516
mail: stefan.rau@bdolegal.de
FAQs
Des réponses à toutes tes questions.
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Puis-je contacter le médiateur de manière anonyme ?
Oui, les lanceurs d'alerte peuvent contacter le médiateur de manière anonyme. Cela inclut le premier contact du lanceur d'alerte avec le médiateur. Si le dénonciateur le préfère, le médiateur préservera alors l'anonymat du dénonciateur lorsqu'il traitera avec l'entreprise.
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Qu'adviendra-t-il des informations que je fournis ?
Les informations sont examinées en tenant compte des lois et règles internes pertinentes, ainsi que des souhaits de toutes les parties concernées (par exemple, l'anonymat du lanceur d'alerte). À cette fin, le médiateur vérifiera les informations fournies avant de les transmettre à son interlocuteur au sein de l'entreprise.
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Puis-je contacter le médiateur pour m'informer des progrès de l'enquête ?
Les lanceurs d'alerte peuvent s'informer à tout moment de l'état d'avancement de l'enquête auprès du médiateur. Le médiateur communiquera au lanceur d'alerte autant d'informations sur ses conclusions que la loi l'autorise, au plus tard après la fin de l'enquête.
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Si je contacte le médiateur, celui-ci deviendra-t-il mon représentant légal ?
Non, le médiateur n'est pas autorisé à représenter le dénonciateur dans aucune procédure officielle ou judiciaire. Par conséquent, le Médiateur ne peut et ne doit prendre aucune mesure pour faire valoir les droits individuels ou les réclamations du lanceur d'alerte devant les tribunaux.
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Le médiateur est-il réellement indépendant ?
Oui Le médiateur agit en tant qu'avocat indépendant et n'est soumis à aucune instruction de la part de l'entreprise concernant le contenu de l'affaire. Après une enquête approfondie, le médiateur décide si et dans quelle mesure les informations qui lui sont soumises peuvent être transmises à l'entreprise.