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Customer Service

You can reach HRS on several channels around the clock – online, offline and in 12 languages.

Customer Service

Customer service: Your direct connection to HRS

HRS applies high standards to its customer service: as a reliable partner to assist with your hotel bookings, HRS is always at your disposal on several channels – especially whenever fast services are needed. Your travellers can reach the HRS Customer Service not only online via email or via the HRS contact centre, but also via telephone. This way, you can make changes, cancellations or bookings whenever needed, which is an important factor for business travellers who want to get in touch with HRS when they are on the move.

Quick accessibility via all channels

Quick accessibility and high quality are the focus of HRS Customer Service. To enable us to understand and address travellers needs as much as possible, HRS provides a service in 12 languages. HRS Customer Service offers quick and easy assistance to travelling employees if questions arise, which relieves workload from your travel management department.

Excellent service

HRS Customer Service has won several awards in different countries for its outstanding customer service.