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Data Protection & Security

Data Protection Regulations

We at the Hotel Reservation Service (HRS) take the protection of your privacy and data security very seriously. We would like to explain to you what kind of data we collect, what we use it for and how we protect it. These data protection regulations do not apply to websites that you can access via hyperlinks from HRS websites.

1. General information on data protection and purpose of storage

What kind of data is collected?

Usage data

Within the framework of the use of our internet offer, the connection information is stored in the server log data. This information includes:

IP address
Date and time of the enquiry
Content of the request (page accessed)
Website from which the request has been initiated
Browser, operating system, language, screen resolution

Usage data is used for securing and improving the proper operation of the web offer.


You can use the website's form fields for sending us general requests. We collect your contact details and further information provided in order to proceed with these requests. All data collected is used only within the framework of the customer relation and for processing the request.

Become a Corporate Customer

Under "Become a Corporate Customer", you can register with your contact details as a user of our website. The advantage of registration, among other things, is that you do not have to re-enter your details every time you make a booking. You have the possibility to terminate the registration at any time; simply send an email to We will then delete your data.


Under "Newsletter", you also have the possibility to receive updates on developments in the Travel Management, reforms for Travel Manager etc. You can also subscribe to our newsletter here. You can sign off the newsletter at any time under You can choose to receive this kind of customer service or you can terminate it at any time.

Who will my data be passed on to?

When you make a booking via HRS, your booking data is passed on to the hotel you selected so that your reservation can be made. Apart from that, your data is never passed on to third parties. Your contact data will never be sold or distributed by HRS. In exceptional cases, we are obliged to pass data on to the regulatory authorities or courts due to legal requirements and associated legal or regulatory orders. We will only do so if we are obliged to by law.


2. Information on Data Protection

How secure is data transfer to HRS?

All data you provide to HRS is encrypted and transferred using the SSL (secure socket layer) protocol. SSL is a reliable and globally used encryption system which helps your browser to automatically encrypt your data before sending it to us.

How safe is my data in the HRS database?

For our database and our internet server, we use high HRS security standards in order to guarantee efficient protection against loss, misuse, unauthorised access, disclosure, amendment and deletion of your data.


3. Cookies

What are Cookies?

Cookies are small information files that are saved on your computer's hard drive by your browser. They make your booking easier by automatically showing frequently used data whenever you visit our website again. You can change your browser settings so cookies are not stored on your computer. However, you may then not be able to take full advantage of some of the functions in our offers. Nevertheless, you can use the basic "Search and book" functions without cookies.


4. Web Analytics

Our website uses Adobe Analytics (SiteCatalyst) of the company Adobe Systems GmbH in order to evaluate the user access to this website. For this evaluation, cookies are stored on your computer. Information that was collected this way is stored on the server of the Adobe Systems Software Ireland Limited and the Adobe Systems Incorporated, San José California, USA. If you prevent the Cookies from being stored, we want to point out that you may not be able to fully use the website. You can prevent the Cookies from being stored by adjusting certain settings in your browser or by clicking on the button "Sign Off" under Information of the provider: Adobe Systems Software Ireland Limited, Ireland, 4–6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland;; data protection information:

The analytics code used by HRS is included via the Tag Management Software of Tealium Inc., 11085 Torreyana Road, San Diego, CA 92121.


5. Questions

You can obtain information at any time about your data that is stored by us. You have the right to amend, delete and block (inaccurate) data. If you have any questions about our data protection regulations, please contact us at: